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Frequently Asked Questions

1) When will my order be delivered?

All available products are shipped within 1-3 business days upon the placement of the order. Certain products that are not readily available are sent upon agreement with the client as they cannot be purchased off-the-shelf from our store.

2) Are there any delivery charges?

  • For purchases over 30,00€ that are to be shipped in Greece, there are no delivery charges. The shipping is free of charge.
  • For purchases up to 29,99€, you may visit our website for the respective charges.

3) Are the company’s products authentic?

All the products of the company are authentic; they are placed in their authentic packages and have the respective authenticity certificates as well as their guaranty documents.

4) Can I open and inspect my parcel prior to delivery?

Of course you can as it is possible in rare cases that a defect or a crack may exist, etc.

5) Can I visit your company and try on a product before purchasing it?

Of course you may visit our company and try on any product you wish under the condition that there is one available on store given that our goal is for our clients to be completely satisfied with their purchase.

6) What does it mean that the watch is waterproof?

The process of waterproofing a watch refers to the use of water at room temperature and not hot because the hot water may affect the flanges of the watch and as a result humidity may infiltrate in the inside of the watch and cause mechanism corrosion.

  • 3 ATM: Rain, humidity and sweat resistance
  • 5 ATM: Rain, humidity, sweat and hand-washing resistance
  • 10 ATM: Rain, humidity, sweat, hand-washing and swimming resistance
  • 20 ATM: Rain, humidity, sweat, hand-washing, swimming and diving resistance
  • 30 ATM: Rain, humidity, sweat, hand-washing, swimming and deep-sea diving resistance

Attention! No watch is resistant to hot water. 

Genuine products with Authenticity Certificate!
Up to 6 interest-free installments! (for credit cards issued by a Greek Bank)
Free Shipping throughout Greece! (for orders over 30€)
Did you change your mind? 14 Days Free Returns Policy!
Unique LUXMALL offers


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