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Shipping and Payments

Order

It is possible to conclude a valid order when the consumer is capable by law according to the Greek Civil Code, i.e. when he is 18 and not incapacitated with regard to the conclusion of a sales contract always based on the declaration of the person placing the order who is liable for the inaccuracy of his declaration.

The order might be placed either on the online form or via electronic mail:

On the online form

The user is registered to the LUXMALL.gr website by filling-in the relevant form with all the required information. Then he shall receive a registration confirmation mail by the shop.

In order for the order to be placed, he must fill-in the require information on the respective form which are necessary for the conclusion of the contract.

The order is completed upon the unconditional acceptance of the Terms of Use and the final submission thereof. Up to the moment of the final submission, the customer may cancel at any time the order to be completed. From the moment of the final submission and onwards, the cancellation may occur upon agreement of the customer with the shop either by telephone or via email to with the indication “Order Cancellation” and the code thereof under the condition that the order has not been sent yet. In case that the order has been sent, the customer shall bear the cost of returning the products.

Via electronic mail

The customer sends a mail to or uses the relevant online application at “Contact us” where he fills-in the relevant form. Following the mail of the user, we will contact him personally by any means possible in order to ensure the best and fastest service of the customer.

Shipment options

Shipments can be made all over Greece and Cyprus in collaboration with the courier ACS at the address indicated by you. You may also receive your parcel at the respective ACS shop nearest to you. Additional time might be required for deliveries at hardest-to-reach places as well as additional charges and that’s why we will contact you in advance in any such case.

Shipment charges and charges for payment-on-delivery

GREECE
  • For a purchase over 30,00€, the shipment by courier is free of charge.
  • For a purchase up to 29,99€ included, the charge is 2,70€ for shipment and 1,80€ for payment-on-delivery. In case that the payment occurs via bank transfer to the bank account of LUXMALL or via debit, credit or prepaid card or via Masterpass wallet, then the charge of 1,80€ for payment-on-delivery is excluded and you shall only bear the shipment cost.

Delivery time in Greece (ACS courier): 1-3 business days

CYPRUS
  • For a purchase over 30,00€, the shipment cost is 5,00€.
  • For a purchase up to 29,99€ included, the shipment cost is 7,50€.

Delivery time in Cyprus by ship (by courier): 4-10 business days

EXPRESS DELIVERY IN CYPRUS
  • For a purchase over 30,00€, the shipment cost is 15,00€.
  • For a purchase up to 29,99€ included, the shipment cost is 17,50€.

Express delivery time in Cyprus by airplane (by ACS courier): 1-3 business days

You choose the type of shipment upon the placement of the order based on your wishes.

Means of payment

In order to complete your order, you may choose one of the following means of payment.

  • Via Visa, Mastercard, Maestro, American Express, Diners credit, debit and prepaid cards. All card payments are carried out through the “Alpha e-commerce” platform of Alpha Bank that uses TLS 1.2 encyrption with a 128-bit encryption protocol (Secure Socket Layer – SSL). Encryption is a way to codify information until it reaches the defined recipient thereof who will be able to de-codify it with the use of the appropriate key.
  • Using the e-wallet Masterpass
  • Using Paypal
  • Payment-on-delivery. We send you the parcel by courier and you pay us upon delivery (only for shipments in Greece).
  • Receipt and payment at the store.
  • Via bank transfer to the following bank accounts:
alphabank nbg

Account number: 292002002006294

IBAN: GR1401402920292002002006294

Account number: 19420162737

IBAN: GR9101101940000019420162737

You shall mention your name in the comments. For the fastest settlement of your order you may send us the payment receipt by mail or fax. The beneficiary is P. & S. Karaviti O.E. In order to serve you better and more quickly, upon the deposit of the amount, please contact up at by attaching a copy of the bank statement.

 
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